VANTAGEPOINTACADEMY

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    Return And Refund Policy

    At Vantagepointacademy.com, we strive to ensure your complete satisfaction with every purchase. This Return and Refund Policy outlines our procedures, timeframes, and the steps you need to take to return items and receive refunds. By making a purchase from our website, you agree to the terms set forth in this policy

    What the User is Required to Do
    Requesting a Return or Refund
    Contact Us: Please provide your order number and the reason for the return when contacting our customer service team at @vantagepointacademy.com to start a return or receive a refund.
    Provide documentation: Take pictures of the object that exhibits any damage or flaws, if appropriate.
    Obtain Directions: You will receive the return mailing address and a Return Authorization (RA) number from our staff.
    Deliver the item: Enclose the item safely in its original packaging. Put the RA number on the outside of the package and mail it to the specified address using a trackable shipping method.

    Under What Circumstances We Offer Returns and Refunds?

    1. Exchanges Time: 10 days from delivery 
    2. Criteria: The item needs to be in its original, undamaged, unused state, and still well packed.
    3. Procedure: Place an entirely new order for the desired item after completing the return procedures to obtain a refund.
    4. Change of Mind Timeframe: 10 days from delivery
      Conditions: The item must to be in its original, undamaged state and still well packed.
      Process: Follow the return steps.
    5. Damaged on Arrival
      Timeframe: 24 hours from delivery
      Conditions: Provide photos that shows the damage.
      Process: Follow the return steps. After the item is inspected, we will either replace it or give a refund.
    6. Wrong Product Received
      Timeframe: 5 days from delivery
      Conditions: Item must be unused and must be in its original state.
      Process: Follow the return steps. . After the item is inspected, we will either replace it or give a refund.
    7. Never Arrived
      Timeframe: Report within 10 days of the expected delivery date.
      Process: Contact us at [email protected] Once confirmed, we will proceed with an investigation and provide a refund or replacement.
    8. Cancellation After Ordering
      Timeframe: Cancel within 24 hours of placing the order
      Conditions: Once the item is received, if the order has already been dispatched, proceed with the return procedures.
      Process: Contact us at [email protected] for cancellation of order.
    9. Refund Process
      Request Received: We will acknowledge your return or refund request within 2 business days.
      Item Received: We will check your returned item within 3-5 business days after receiving it.
      Refund Issued: After the examination, refunds are executed in 5-7 business days. Once the refund has been completed, you will receive an email confirming your request.
    10. Refund Method
      The original payment method used for the purchase will get a refund. Depending on your payment source, it may take an additional 3-5 business days for the refund to appear in your account.
      Contact Information
      If you have any questions or need further assistance, please contact our customer service team: Email: [email protected] Phone: +1 (719) 886-0619

    Thank you for shopping with Vantagepointacademy.com. We are committed to providing you with the best possible service and ensuring your satisfaction.